Return Policy

Return Policy

We will gladly accept returns within 7 days of the delivery date. Items must be in its original, re-sellable condition, and in its original packaging. Once we receive the items, we will refund the money to the original form of payment. 

Please note that any return shipping costs are the responsibility of the customer. Shipping charges on your original order are not refundable.

To start a return, you can contact our Customer Care Team at customercare@populusproject.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Unfortunately, items sent back to us without first requesting a return will not be accepted.

 

Refunds

We’ll notify you once we’ve received and inspected your return, and inform you whether your refund has been approved. If approved, the refund will be processed to your original payment method. Please note, it may take some time for your bank or credit card company to process and post the refund.

 

Faulty or damaged items

We understand how frustrating this can be, and our Customer Care Team is ready to help make things right. Please contact us at customercare@populusproject.com within 7 days of receiving your order, including your order number and proof of damage. If your package was damaged during shipping, be sure to attach a photo of the packaging as well. 

Claims submitted after 7 days of receipt will be reviewed at the discretion of our Customer Care Team.