Product dimensions can be found on each product page under "Dimensions".

If you are looking for any additional information, please feel free to contact our Customer Care Team at customercare@populusproject.com.

Care instructions per product can be found on each product page under "Care".

If you require any additional support, please contact our Customer Care Team at customercare@populusproject.com and they will be able to assist you further. 

The Stack Burner was designed to be used with Japanese-style stickless incense. Longer incense with sticks will not fit inside the Stack Burner. 

This is completely normal over time. The residue forming inside your brass incense burner is likely a combination of resin and oils from the incense sticks. When incense burns, it releases a variety of substances, including natural resins, oils, and combustion byproducts, which can stick to the surface. Over time, these deposits can build up and create a sticky residue.In order to avoid any heavy buildup, it is a good idea to occasionally clean the inside of your burner from time to time. 

To clean it, use a soft cloth dampened with warm water and a mild soap, followed by gently scrubbing. If needed, you can use a brass cleaner for more persistent buildup, but always rinse thoroughly to avoid leaving any chemical residue behind.

Brass will gradually form a patina when it reacts with its surrounding environment. To restore its original shine and luster, gently polish the coin using a soft cloth and a small amount of brass or metal polish, then buff it clean.

We will gladly accept returns within 7 days of the delivery date. Items must be in its original, re-sellable condition, and in its original packaging. Once we receive the items, we will refund the money to the original form of payment. Please note that any return shipping costs are the responsibility of the customer. To start a return, you can contact our Customer Care Team at customercare@populusproject.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Unfortunately, items sent back to us without first requesting a return will not be accepted.

If your purchase qualifies for a return, you can contact our Customer Care Team at customercare@populusproject.com in order to initiate the return process. If your return is accepted, we’ll send you instructions on how and where to send your package. Unfortunately, items sent back to us without first requesting a return will not be accepted.

Orders for in stock items may be cancelled within 24 hours, or before the item has been packed. If the item has been packed, the cancellation request will be denied. 

To cancel an order, please reach out to our Customer Care Team at customercare@populusproject.com. 

Orders that have already been packed and/or shipped cannot be cancelled. Please contact our Customer Care Team at customercare@populusproject.com if you are unsure whether your order has shipped. 

If your order has shipped, but it qualifies for a return, then you must follow our return procedure instead. You can find our return policy here.

We understand how frustrating this can be, and our Customer Care Team is ready to help make things right. Please contact us at customercare@populusproject.com within 7 days of receiving your order, including your order number and proof of damage. If your package was damaged during shipping, be sure to attach a photo of the packaging as well. 

Claims submitted after 7 days of receipt will be reviewed at the discretion of our Customer Care Team. 

Upon receiving your order, please carefully inspect all items. If you discover any defects, receive an incorrect item, or believe an item is missing, contact us at customercare@populusproject.com within 7 days of delivery, including your order number and details of the issue. Our Customer Care Team is standing by to promptly correct any issues. 

Upon receiving your order, please carefully inspect all items. If you discover any defects, receive an incorrect item, or believe an item is missing, contact us at customercare@populusproject.com within 7 days of delivery, including your order number and details of the issue. Our Customer Care Team is standing by to promptly correct any issues.

Yes, once an order has shipped a shipping confirmation email will be sent with the tracking number. 

If you have not received a shipping confirmation for your order within 3-4 business days of placing your order, please contact us with your order number at customercare@populusproject.com. 

Orders to the US and Canada are shipped via USPS and Canada Post. Please allow up to 3 business days for processing and shipping. Once your order ships out, it should arrive within 3-11 business days depending on the shipment method you selected during checkout. 

Please note that order processing may be delayed due to office closure on weekends and all major US holidays. 

Once your order has shipped you will receive a confirmation email with tracking information. If you have any additional questions or require support with your order, please contact our Customer Care Team at customercare@populusproject.com for assistance. 

Orders to the US and Canada are shipped via USPS and Canada Post. As signatures are not required, the carrier will determine whether to leave the package at your door. Please ensure someone is available to receive your shipment, as we are not responsible for stolen packages once delivered.If you have a preferred carrier or specific delivery instructions, please contact our Customer Care Team at customercare@populusproject.com immediately after placing your order to arrange the appropriate shipping method.

You can find our shipping policy here.

Orders to the US and Canada are shipped via USPS and Canada Post. Please allow up to 3 business days for processing and shipping. Once your order ships out, it should arrive within 3-11 business days depending on the shipment method you selected during checkout. 

Please note that order processing may be delayed due to office closure on weekends and all major US holidays. 

Once your order has shipped you will receive a confirmation email with tracking information. If you have any additional questions or require support with your order, please contact our Customer Care Team at customercare@populusproject.com for assistance. 

Thank you for your interest in selling our designs. Please contact our Wholesale team at wholesale@populusproject.com with your name, the business name and website, and a description of your business. Our team will review all details and be in touch if there is a good fit.

We do not have a list of set requirements for wholesale accounts. We review each inquiry on a case-by-case basis to decide whether or not our partnership will be a good match for both you and our brand. 

Please contact us at wholesale@populusproject.com for more information.

Our warehouse is located in Vancouver, BC. All wholesale orders for both US and Canada are shipped from this address

Please note that we have incorporated any additional transit costs into the wholesale price per product. You will only be responsible for the final shipping cost of the order. 

Yes, we have a trade program where qualified partners receive 15% off all orders on our website in the US and Canada. If you would like to apply, please complete this form. We will review your application within 2-3 business days. 

To be an eligible member you must be a design professional which includes residential interior architects, residential interior designers, interior stylists, home stagers, and residential contractors. As part of the application you will need to submit one of the following: (a) Interior Design certification, (b) a copy of your business license, or (c) a business card.

You can find the trade application here.

Our warehouse is located in Vancouver, BC. All wholesale orders for both US and Canada are shipped from this address